Skip to content

Website cookies

This website uses cookies to help us understand the way visitors use our website. We can't identify you with them and we don't share the data with anyone else. If you click Reject we will set a single cookie to remember your preference. Find out more in our privacy policy.

Contact us

How to get in touch with us.

General enquiries

If you are in an urgent situation or emergency, such as a suspected overdose, call 999.

If you are in crisis, contact the Samaritans on 116 123.

Forward switchboard: 020 3981 5525

By email: info@forwardtrust.org.uk

Head Office address

The Forward Trust
Unit 106 Edinburgh House
170 Kennington Lane
London SE11 5DP

Find us on Google maps.

East Kent support line

If you are a client of our East Kent community service, you can call us on our free 24-hour helpline: 0300 123 1186

*Please note: this number will continue to operate 17:00-09:00 and 24 hrs Saturday and Sunday for the duration of the holiday period.*

You can find the contact details and addresses of our different community services on our service pages.

Media enquiries

If you have a media enquiry during office hours (Mon – Fri, 9am – 5pm), please email communications@forwardtrust.org.ukFor recruitment enquiries, call our main number on 020 3981 5525. 

If you are a journalist and have an urgent press enquiry out of office hours ONLY, please call 07795 024 273. Please do not use this number for non-media related enquiries. If you cannot get through please send a text with your contact info and we will get back to you as quickly as possible.

Feedback and complaints

Forward takes complaints seriously and is committed to improvements. To make a complaint, please email us at forward.feedback@forwardtrust.org.uk