Contact us

General contact, press enquires and complaints

General enquiries

Switchboard: 020 3981 5525

By email:

Head Office:

The Forward Trust
Unit 106 - 7, Edinburgh House
170 Kennington Lane
London SE11 5DP

If you are a client of our East Kent community service, we also have 24-hour phone line for out of hours enquiries, which is 0300 123 1186.

Media enquiries

If you have a media enquiry during office hours (Mon – Fri, 9am – 5pm), please call 020 3981 5533 or email Please only contact this number with media enquiries. For recruitment queries, call our main number on 020 3981 5525. 

For urgent media enquiries out of
office hours ONLY, please call
07795 024 273. Please do not use this number for non-media related enquiries. 


Forward takes complaints seriously and is committed to improvements. To make a complaint please see below. 


You can use this form to get in touch with us for any purpose.


Forward takes complaints seriously and is committed to investigating and addressing problems as soon as possible. If you have a complaint about a Forward service please contact us by email at or call our main switchboard and ask to speak to the Governance team. 

Forward is registered with a number of regulators including: 

The Fundraising regulator- The Fundraising regulator sets the code of fundraising practice for the UK. The regulator ensures fundraising practice is open, honest and accountable to the public. Visit 

Care Quality Commission (CQC)- The CQC inspects our community drug and alcohol services and makes reports on the service publicly available on their website. Visit

Read our complaints policy here.


Search our prison and community drug and alcohol services