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We’re committed to giving our clients the best possible service. This includes giving you opportunities to share feedback or complaints about our services or organisation as a whole.

We welcome complaints and feedback and encourage you share them with us, as they enable us to improve the services we provide.

To make a complaint about a Forward service, please contact us by email at or call our main switchboard and ask to speak to the Governance team.

Forward is registered with a number of regulators including:

  • Care Quality Commission (CQC), which inspects our community drug and alcohol services and makes reports on the service publicly available on their website. Visit
  • The Fundraising Regulator, which sets the code of fundraising practice for the UK. The regulator ensures fundraising practice is open, honest and accountable to the public. Visit