We welcome complaints and feedback and encourage you share them with us, as they enable us to improve the services we provide.
To make a complaint about a Forward service, please contact us by email at firstname.lastname@example.org or call our main switchboard and ask to speak to the Governance team.
Forward is registered with a number of regulators including:
- Care Quality Commission (CQC), which inspects our community drug and alcohol services and makes reports on the service publicly available on their website. Visit www.cqc.org.uk
- The Fundraising Regulator, which sets the code of fundraising practice for the UK. The regulator ensures fundraising practice is open, honest and accountable to the public. Visit www.fundraisingregulator.org.uk