Contact us
General enquiries
If you are in an urgent situation or emergency, such as a suspected overdose, call 999.
If you are in crisis, contact the Samaritans on 116 123.
Forward switchboard: 020 3981 5525
By email: info@forwardtrust.org.uk
Head Office address
The Forward Trust
Unit 106 Edinburgh House
170 Kennington Lane
London SE11 5DP
East Kent support line
If you are a client of our East Kent community service, you can call us on our free 24-hour helpline: 0300 304 8007
(number above launched February 2025)
*Please note: this number will continue to operate 17:00-09:00 and 24-hours (including Saturday and Sunday) for the duration of the holiday period.*
You can find the contact details and addresses of our different community services on our service pages.
Media enquiries
During office hours (Monday – Friday, 09:00 – 17:00) email:
communications@forwardtrust.org.uk
Urgent press enquiries
If you are a journalist and have an urgent press enquiry, including out of hours, call/text: 07485 315614
Please do not use this number for non-media related enquiries as it will not be responded to.
If you cannot get through please send a text with your contact info and we will get back to you as quickly as possible.
For recruitment enquiries
You can call our office team on: 0203 981 5525
Feedback and complaints
Forward takes complaints seriously and is committed to improvements. To make a complaint, please email us at forward.feedback@forwardtrust.org.uk