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Contact us

How to get in touch with us.

General enquiries

If you are in an urgent situation or emergency, such as a suspected overdose, call 999.

If you are in crisis, contact the Samaritans on 116 123.

Forward switchboard: 020 3981 5525

By email:

Head Office address

The Forward Trust
Unit 106-107, Edinburgh House
170 Kennington Lane
London SE11 5DP

Find us on Google maps.

East Kent support line

If you are a client of our East Kent community service, you can call us on our free 24-hour helpline: 0300 123 1186

*Please note: this number will continue to operate 17:00-09:00 and 24 hrs Saturday and Sunday for the duration of the holiday period.*

You can find the contact details and addresses of our different community services on our service pages.

Media enquiries

If you have a media enquiry during office hours (Mon – Fri, 9am – 5pm), please email recruitment enquiries, call our main number on 020 3981 5525. 

If you are a journalist and have an urgent press enquiry out of office hours ONLY, please call 07795 024 273. Please do not use this number for non-media related enquiries. If you cannot get through please send a text with your contact info and we will get back to you as quickly as possible.

Feedback and complaints

Forward takes complaints seriously and is committed to improvements. To make a complaint, please email us at