Contact us
General enquiries
If you are in an urgent situation or emergency, such as a suspected overdose, call 999.
If you are in crisis, contact the Samaritans on 116 123.
Forward switchboard: 020 3981 5525
By email: info@forwardtrust.org.uk
Head Office address
The Forward Trust
Unit 106-107, Edinburgh House
170 Kennington Lane
London SE11 5DP
East Kent support line
If you are a client of our East Kent community service, you can call us on our free 24-hour helpline: 0300 123 1186
*Please note: this number will continue to operate 17:00-09:00 and 24 hrs Saturday and Sunday for the duration of the holiday period.*
You can find the contact details and addresses of our different community services on our service pages.
Media enquiries
*Forward’s communications team are away from 24-29 and 31 December-4 January.*
If you have a media enquiry during office hours (Mon – Fri, 9am – 5pm), please email communications@forwardtrust.org.uk. For recruitment enquiries, call our main number on 020 3981 5525.
If you are a journalist and have an urgent press enquiry out of office hours ONLY, please call 0779 882 1734. Please do not use this number for non-media related enquiries. If you cannot get through please send a text with your contact info and we will get back to you as quickly as possible.
Feedback and complaints
Forward takes complaints seriously and is committed to improvements. To make a complaint, please email us at forward.feedback@forwardtrust.org.uk