Ashford Hub

Who we help

Our service is for people who:

• Are aged 18+; and
• Live in Ashford or the surrounding area; and
• Have issues with drugs and/or alcohol or are impacted by the drug/alcohol use of a loved one (even if that loved one is not ready to get support themselves)

Where we are

Transport House, Drum Lane, Ashford, Kent, TN23 1LQ

What to expect

Make an online referral below or give us a call and we’ll take some brief details. You’ll then you’ll be allocated a keyworker who will contact you to book an initial assessment. Your assessment will take about an hour and we’ll ask about your history and goals for the future. We provide friendly, non-judgemental support, no matter what substance you use or what you have gone through in the past. Many of our staff have personal experience of drug and alcohol issues themselves, helping us to understand what you’re going through.  We also know that no one person is the same. That’s why we offer a range of different treatment options, from programmes that can support people to become completely abstinent to harm minimisation and advice on cutting down – these will all be discussed with you at your assessment.

How we help

The support we offer is tailored to each person’s needs, so will look slightly different for everyone. Services include:

• One-to-one and group support
• Health checks and testing for blood-borne viruses, including Hepatitis C
• Help to detox
• Prescribed medication, Naloxone dispensing and needle exchange
• Support from peers who have been through similar experiences
• On-going support from our Recovery Support service

We are unable to accept referrals for people from friends and family members.

Images of our premises and support

Important information

Please note: the service is closed on Tuesday afternoons (from 12.30pm).

Order needle exchange supplies

e offer a service called NSP Direct which delivers clean equipment directly to you for free. Please click on the link below for more information.

If you would like further information on pharmacies in East Kent which offer free needle exchange services please click here.

Make a referral

If you are worried about your own drug and/or alcohol use, please complete the referral form below:

If you are a health professional or practitioner and concerned about someone else’s drug and/or alcohol use, please complete the professional referral form below:

If you work in the criminal justice system and are concerned about someone else’s drug and/or alcohol use, please complete the criminal justice referral form below:

You can also download our referral form and, once complete, send it via email to the secure address listed in the form.

Pharmacy

If you need to complete a pharmacy incident report, please complete a digital incident report using the link below.