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South East

Ashford Hub

Service delivered in the community
We help people that have issues with drugs and/or alcohol and want to make a positive change. We also support the family and friends of people who are worried about their loved ones substance use.

Who we help

Our service is for people who:

  • Are aged 18+; and
  • Live in Ashford or the surrounding area; and
  • Have issues with drugs and/or alcohol or are impacted by the drug/alcohol use of a loved one (even if that loved one is not ready to get support themselves)

How we help

The support we offer is tailored to each person’s needs, so will look slightly different for everyone. When you first get in touch, we’ll do an assessment with you to understand what will work for you, before putting together a plan of how we’ll work together. Services include:

  • One-to-one and group support
  • Health checks and testing for blood-borne viruses, including Hepatitis C
  • Help to detox
  • Prescribed medication, Naloxone dispensing and needle exchange
  • Support from peers who have been through similar experiences
  • On-going support from our Recovery Support service

We are unable to accept referrals for people from friends and family members.

Important information

Please note: the service is closed on Tuesday afternoons (from 12.30pm).

Due to the Covid-19 pandemic, some of our services have moved online or are delivered by telephone. Drop-in services for essential items, such as Naloxone dispensing and needle exchange, are still available.

Make a referral

If you are a service provider and want to refer a client to us, please complete the referral from below, and return it to us using one of the secure email addresses listed in the form.

Get in touch

(Monday, Wednesday, Thursday and Friday, 9am to 5pm, and Tuesdays from 9am to 12:30pm)

Call us: 01233 655360

Email us:

(Evenings and weekends)

Call us: 0300 123 1186

Visit us

Transport House

Drum Lane


Kent TN23 1LQ

Other sources of help

Online chat

Get confidential advice and support from our friendly team

Get support

“The staff at Forward were brilliant and so helpful. I found this was because many of Forward’s have gone through the recovery process themselves, so they know what it is like.”

Keith W, Former Forward client Read Keith’s story