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South East

Dover and Folkestone Hub

Service delivered in the community
We help people that have issues with drugs and/or alcohol and want to make a positive change. We also support the family and friends of people who are worried about their loved ones substance use.

Who we help

Our service is for people who:

  • Are aged 18+; and
  • Live in Dover, Folkestone or the surrounding area (including the Shepway district); and
  • Have issues with drugs and/or alcohol or are impacted by the drug/alcohol use of a loved one (even if that loved one is not ready to get support themselves)

Where we are

Maybrook House Queens Gardens Dover, CT17 9AH

What to expect

Make an online referral below or give us a call and we’ll take some brief details. You’ll then you’ll be allocated a keyworker who will contact you to book an initial assessment. Your assessment will take about an hour and we’ll ask about your history and goals for the future. We provide friendly, non-judgemental support, no matter what substance you use or what you have gone through in the past. Many of our staff have personal experience of drug and alcohol issues themselves, helping us to understand what you’re going through.  We also know that no one person is the same. That’s why we offer a range of different treatment options, from programmes that can support people to become completely abstinent to harm minimisation and advice on cutting down – these will all be discussed with you at your assessment.

How we help

The support we offer is tailored to each person’s needs, so will look slightly different for everyone. Services include:

  • One-to-one and group support
  • A ‘day rehab’ programme for people who want structured support to become abstinent
  • Health checks and testing for blood-borne viruses, including Hepatitis C
  • Help to detox
  • Prescribed medication, Naloxone dispensing and needle exchange
  • Support from peers who have been through similar experiences
  • On-going support from our Recovery Support service

We are unable to accept referrals for people from friends and family members.

Important information

Please note: the service is closed until 1pm on Thursdays.

Order needle exchange supplies

We offer a service called NSP Direct which delivers clean equipment directly to you for free. Please click on the link below for more information.

If you would like further information on pharmacies in East Kent which offer free needle exchange services please click here.

Make a referral

If you are worried about your own drug and/or alcohol use, please complete the referral form below:

If you are a health professional or practitioner and concerned about someone else’s drug and/or alcohol use, please complete the professional referral form below:

If you work in the criminal justice system and are concerned about someone else’s drug and/or alcohol use, please complete the criminal justice referral form below:

You can also download our referral form and, once complete, send it via email to the secure address listed in the form.

Pharmacy

If you need to complete a pharmacy incident report, please complete a digital incident report using the link below.

Get in touch

(Monday to Wednesday and Friday, 9am to 5pm, and Thursday 1pm to 5pm)

Call us: 01304 248 290

Email us: dover@forwardtrust.org.uk

(Evenings and weekends)

Call us: 0300 123 1186

Visit us

Maybrook House

Queens Gardens

Dover CT17 9AH

Other sources of help

Online chat

Get confidential advice and support from our friendly team

Get support

My initial chat was amazing: it was the first time in my life that I felt listened to. I was able to sit down and explain my problems, while someone listened carefully and took genuine interest in what I had to say.

Darren L, Former Forward client Read Darren’s story