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News 21 December 2020

Accessing our services over the Christmas period

Find out our service availability over the Christmas period.

Most of our services will be closed on 25 and 28 December and 1 January. Information about service availability is below.

If you have non-emergency health concerns, you can also contact:

  • NHS 111 for non-emergency medical advice
  • A local pharmacy can also provide a range of non-emergency advice

If you’re worried about your mental health, you can contact:

If you’re struggling to cope, you can contact:

  • Samaritans – support for anyone who’s having a difficult time. Call free on 116 123 any time or email

For the period 29 to 31 December:

East Kent drug and alcohol

Operating as normal:

  • Our Ashford Hub is open 10am-4pm Monday, Wednesday, Thursday, Friday and 10am-12:30pm Tuesday
  • Our Dover and Folkestone Hub is open 10am-4pm Monday, Tuesday, Wednesday and Friday and 1pm-4pm Thursday
  • Our Canterbury and Swale and Thanet services are open 10am-4pm Monday-Friday

Our 24 hour out-of-hours phone line will continue to be available to our clients throughout: 0300 123 1186

Employment services

Our community employment services will closed between 24 December and 2 January. Our prison services will be operating as normal.

Family Service

Closed on 29, 30 and 31 December.

Hull ReNew

Operating as normal.

Online chat service – Reach Out

Operating as normal: 9am-3pm on all working days.

Recovery support

Operating as normal but with fewer, so will be prioritising clients with the highest level of support needs.